AI Adoption in Workplaces Sparks Mixed Reactions

Almost two-thirds of Australian workers report using AI in their workplaces, showing confidence in the technology's potential. Yet, employers seem less certain, with over half expressing dissatisfaction with AI investments and their ROI.

The growing enthusiasm for AI among employees comes from a survey conducted by HR software company Workday. The research revealed that 65% of Australians work in environments where AI is actively deployed, slightly above the global average of 60%. However, employers are starting to question the efficiency of their investments as expectations around automation and innovation remain unfulfilled.

The Workday survey highlighted that 83% of its respondents believe AI could boost creativity in day-to-day work processes. Many participants see AI streamlining repetitive tasks, leaving more room for innovation. Moreover, 80% think AI could enhance skill development by reducing time spent on mundane tasks, redirecting efforts towards personal and professional growth.

Despite these optimistic findings, separate studies by Cisco and others indicate that Australian companies might be hitting an "AI reality check." Around 58% of businesses acknowledged that AI adoption has not delivered as expected. While 38% of businesses allocate 10-30% of their IT budgets to AI, skepticism persists, with 70% of investors halting AI-related deals due to unmet expectations.

The hiring landscape for AI experts further reflects this cooling trend. Recent data shows a 35% drop in advertised AI roles over two years, declining from 3,750 openings at its peak following ChatGPT's launch to just 2,022 by late 2024. Analysts suggest this may reflect either diminished hiring needs or stronger retention efforts using higher pay to keep skilled workers.

On a broader scale, public perception is split. While many employees see potential benefits in AI, others harbor concerns about its implications. For instance, 59% of women and 51% of men express fears about potential job losses linked to AI implementation. Additionally, nearly half of surveyed workers feel uneasy about AI being used for performance tracking, efficiency suggestions, or even conducting interviews.

The divergence in attitudes reflects the challenges companies face navigating AI adoption. While its promise to revolutionise creativity and productivity remains, doubts about privacy, workplace culture and job security cannot be ignored.

Source: The Australian, IT Brief